What challenges will 2024 bring to HR? In a recent report, Gartner revealed a startling truth: despite increased investments in manager training, manager effectiveness remains stagnant. This revelation comes at a time when organisations are grappling with a talent shortage and an increasingly demanding workforce. So, what’s the solution?
The answer lies in a fundamental redesign of the manager role rather than an increase in training. Here are four HR actions to go beyond skills development and redesign the job for success:
1. Shift from the manager as an expert to the manager as a coach
Traditionally, managers have been viewed as experts, providing direct solutions and guidance to their teams. However, in today’s complex and ever-changing world, this approach is no longer effective. Instead, managers need to adopt a coaching mindset, empowering their teams to solve problems and make decisions independently. Give your managers the autonomy to shape their roles. Encourage them to tweak responsibilities, fostering a sense of ownership and motivation.
2. Create a culture of continuous learning
A manager’s ability to foster a culture of continuous learning is crucial for employee engagement and development. HR can support this by providing access to learning resources, encouraging mentorship programmes, and recognising employees for their commitment to learning. Connect experienced leaders with emerging talents. This not only imparts wisdom but also creates a collaborative and supportive work culture.
3. Empower managers with decision-making authority
Managers often feel constrained by bureaucracy and lack the authority to make decisions that impact their teams. You can empower managers by providing them with the autonomy to make necessary decisions, streamlining approval processes, and fostering a culture of trust.
4. Redesign Work Processes to Reduce Managerial Burden
Managers are often bogged down by administrative tasks and repetitive processes, leaving little time for strategic thinking and employee development. One of the best ways to address this is by redesigning work processes to automate tasks, reduce administrative burdens, and create more time for managers to focus on their core responsibilities.
Beyond skills development: a fresh perspective
Gartner suggests that it’s time to :
- think beyond traditional training methods instead of solely developing and improving skills
- consider a holistic approach instead of sharpening specific skills
- dive deep into redesigning jobs for success
- embrace the new normal and introduce flexible schedules and remote work options as these can significantly enhance employee satisfaction and performance
- introduce new (or bolster existing) well-being initiatives: happy employees are productive employees. Implement well-being programmes to support mental and physical health to ensure a thriving workforce
Source: Gartner 2024 HR Report
Conclusion: a bright future for HR
Gartner’s report challenges us to redefine our HR strategies to overcome the foreseen challenges in 2024. By going beyond skills development and embracing innovative approaches, we can create a workplace where managers thrive and businesses flourish. Feel free to contact us if you need any assistance with mapping out your HR strategy.